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Our average turnaround time for printed products is between 5-7 business days and 7-10 business days for facemount to acrylic and framed prints however, depending on order volume our turnaround time might be a little quicker or longer. If you require your order by a specific date please contact us to confirm. From mid-November to Mid-January the production times may also increase due to the holiday season. Please note shipping time is extra.
We are experts at shipping artwork so rest assured that your order will be professionally wrapped and packed for safe shipping.
HOW MUCH DOES THE SHIPPING COST?
The shipping price is calculated based on weight coefficient of each item.
We do our best to ensure your order arrives in a timely manner. In general, most frame orders are processed, produced and shipped within 2-3 business days - and typically arrive in 4-5 business days. Canvas orders are usually produced in 3-4 days, arriving in 5-6 business days. Next day and 2-day express shipping are available, however please note that these options will not affect processing time. International orders typically arrive within 6-10 business via USPS Priority Mail.
Yes. Additional charges may apply. Items will be shipped USPS Priority International or FedEx, per request.
We will provide a no charge replacement or refund for any quality issues. We may request to have the presentation / order returned to us and would provide a return shipping label. We do not provide a refund based on customer preference. We will provide a refund or a no charge replacement for any orders damaged in shipping. For a refund or replacement, please contact email@example.com. There’s a 15% restocking fee that is applied for any order canceled or exchanged.
Unless your order has already gone into production you can cancel it. Please contact firstname.lastname@example.org as soon as possible if you need to cancel your order.
Processing a refund can take up to 7-10 business days.
For a refund or replacement, please email email@example.com
You can reach out at any time by email at firstname.lastname@example.org
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